To login to your Osclass Administration panel, direct your browser to https://yourdomain.com/oc-admin/ (for root installations).
If your installation is in a subdirectory, then the address should be https://yourdomain.com/subdirectory/oc-admin/ or https://sub.yourdomain.com/oc-admin/.
![osclass oc-admin login](https://docs.osclasspoint.com/wp-content/uploads/2021/09/image.png)
Oc-admin login problems
If you enter incorrect password, you will get message “Sorry, incorrect password.”
![osclass oc-admin forgot password](https://docs.osclasspoint.com/wp-content/uploads/2021/09/image-2.png)
In this case you can click on “Have you lost your password?” link to receive new password via email.
![osclass oc-admin password recover](https://docs.osclasspoint.com/wp-content/uploads/2021/09/image-1.png)
If you enter incorrect password too many times, you will get error: “Sorry, you have entered incorrect password more than 5 times. You will be able to login again in 5 minutes”. This will scale in following way:
- After 5 incorrect attempts – 5 minutes suspend time,
- After 10 attempts – 30 minutes,
- After 15 attempts – 60 minutes,
- After 20, 25, 30, … attempts – 360minutes suspend time.
This helps to protect your backoffice even more against random password typing.
Email server not setup / mails are not being sent
When your mail server is not working properly, it may be quite hard to restore/reset password, but there is one safe way to do it, require basic technical skills:
- create new osclass installation on subdomain or under test folder on same domain
- when installed and admin account is being created, enter password you will remember and would like to use on site where you want to restore password
- login to phpMyAdmin / Database manager of database related to newly installed test site, go to oc_t_admin table, open the only one record here, it should look similar to this:
![osclass oc-admin password reset](https://docs.osclasspoint.com/wp-content/uploads/2021/09/image-3.png)
- copy content of s_password column (take care, it may be long text)
- login to phpMyAdmin / Database manager of database related to original site where you want to restore password
- go to oc_t_admin table, edit s_password field of affected admin user and save
- you should be able to login using new password now